Frequently Asked Questions
abk77's answers to all your questions
Bonuses, VIP, payments, and responsible gaming — find detailed answers to the most frequently asked questions from players in Bangladesh, all in one place.
To make your experience at abk77 smooth and enjoyable, we have organised the most frequently asked questions on this page. Below you will find questions and answers divided into four categories — covering everything from responsible gaming to VIP benefits, bonus terms, and deposit methods. Every answer is written based on straightforward and reliable information. If you cannot find the answer to your question here, contact our 24/7 support team.
Category 1
Responsible Gaming
Yes, abk77 lets players set their own deposit limits. You can set a maximum amount for how much you can deposit on a daily, weekly, or monthly basis. This limit helps you stay within your budget and avoid overspending. To change or remove the limit, you can reach out to the support team.
Some common warning signs are: spending more than your budget, repeatedly playing to chase losses, prioritizing gaming over family or work, and feeling unable to stop. If you notice these signs, take a break without delay and if needed, visit our responsible gaming page (Responsible Gaming) or speak with the support team.
abk77 is for players aged 21 and above only. This rule is strictly enforced. Proof of age may be requested during account verification. Registration by minors is completely prohibited and if detected, the account will be closed. Parents and guardians are requested to keep children away from this platform.
If you want to take a break for a while (cooling-off), let us know via our 24/7 live chat or by email at [email protected]. Our support team will activate a temporary pause on your account. This can last anywhere from a few days to a few weeks. You can choose the duration of the break yourself.
Yes, self-exclusion is fully possible. You can contact our support team to have your account closed permanently or for a specific extended period. After self-exclusion, you will not be able to open a new account. abk77 places the highest importance on responsible gaming and respects this decision.
Category 2
VIP Benefits
There are three VIP levels at abk77: Bronze, Silver, and Gold. Each level comes with weekly cashback benefits and special perks. The higher the level, the greater the benefits. New players generally start at the Bronze level and can move up gradually.
Cashback rates differ by level: Bronze members receive up to 0.3% cashback per week; Silver members receive up to 0.5%; and Gold members enjoy up to 0.8% weekly cashback. Cashback is calculated automatically each week and credited directly to your account.
Your VIP level improves by playing games regularly and staying active on the platform. The more time and participation you put in, the faster you can reach a higher level. Once specific targets are met, our system upgrades your level automatically. For more details, speak with the support team via live chat.
Alongside cashback, VIP members enjoy: priority support service where their issues are resolved faster; special promotional offers not available to regular members; and early access to new games or features. Gold members may also have a dedicated account manager.
Yes, the weekly cashback is generally calculated based on your net losses for that week. So if you lose a total of ৳1,000 in a given week and your cashback rate is 0.3%, you will receive ৳3 back. This is credited to your account by Sunday or Monday. Contact support for exact calculations and terms.
Category 3
Bonus Terms & Conditions
No, abk77's 120% welcome bonus (up to ৳10,000) can only be received once per player — at the time of their first deposit. Attempting to claim this bonus by opening multiple accounts will be considered a rule violation and both accounts may be closed. Make the most of the bonus with a single account.
Yes, there is an option to cancel a bonus. However, if the bonus is cancelled, any winnings earned from that bonus will also be cancelled. Only the funds you deposited yourself will remain. To cancel, let our support team know via live chat or email at [email protected] — they will complete the process.
Generally, bets placed on slot games count as 100% toward wagering. Bets on live casino, fishing games, and sports betting may count partially or not at all. To find out exactly what percentage of wagering counts for each game, read the bonus terms and conditions or ask the support team.
Yes, every bonus has a specific time limit. If the wagering is not completed within the set period, the bonus will automatically expire and be cancelled. So once you take a bonus, stay aware of the expiry date mentioned in the terms. Full details about the expiry can be found in the bonus terms and conditions.
abk77's wagering requirement applies only to the bonus amount at 20 times — not to the funds you deposited. Say you deposit ৳1,000 and receive a ৳1,200 bonus. Your total wagering requirement will be ৳1,200 × 20 = ৳24,000. Once you have placed that amount in bets, you will be eligible to withdraw winnings from the bonus.
abk77's welcome bonus is 120% of your first deposit, up to ৳10,000. To receive the maximum bonus, you need to deposit ৳8,333 or more. For example: depositing ৳18,000 gives you a ৳10,000 bonus, making your total ৳28,000. For a smaller amount, such as depositing ৳1,000, you will receive a ৳1,200 bonus and your total will be ৳2,200.
Category 4
How to Deposit Money
The minimum deposit at abk77 via any payment method is just ৳300. This amount is accessible for any player in Bangladesh, and even to receive the welcome bonus, a minimum deposit of ৳300 is required. It is wise to start with a smaller amount and get familiar gradually.
abk77 supports the most popular payment methods in Bangladesh: bKash, Nagad, Rocket, Upay and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major banks). The minimum deposit limit is the same across all methods — ৳300.
To deposit with Nagad, first log in to abk77 and go to the cashier or deposit page. Select Nagad and enter the amount. Enter your Nagad number and confirm. Then complete the payment via the Nagad app or by dialing *167#. Funds are generally credited to your account within a few minutes.
In some cases, payment verification may take a little time. First, collect the confirmation message (transaction ID) from your mobile banking app. Then send the transaction ID to abk77's live chat or via email at [email protected]. Our support team will verify and resolve the matter promptly.
Bank transfers may take a bit longer than mobile banking, as bank verification processes are involved. Transfers made during banking hours are processed faster. Sending your transaction slip or reference number to the support team after making the transfer will help speed up the process.
Withdrawal requests at abk77 are generally processed within 10 to 45 minutes. The minimum withdrawal amount is ৳1,000. The fastest withdrawals are possible via bKash, Nagad, Rocket, and Upay. Bank transfers may take slightly longer.
Have more questions? We are ready to help
abk77's 24/7 support team is always by your side in both Bengali and English.
Ask us anything directly via live chat or email.